refund policy

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If you are not 100% satisfied with your purchase, we are here to help.
Customer Support
goshopvipp@outlook.com 24/7 customer support available
 
We respond to support emails within 24 hours on business days
return the goods
 
30-day money-back guarantee
Our products can be returned within 30 days of product delivery. Returns are valid for any of the following events: 1. Wrong item (color/size), 2. Damaged item. Refunds will be made to the same method that was used to pay for the order. Our policy lasts for 30 days. If it has been more than 30 days since your purchase, unfortunately we cannot offer you a refund or exchange.
 
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. In order to complete your return, we require a receipt or proof of purchase. Returns must be in the condition in which you received them, in the original/proper packaging, and shipping will be at your own expense.
 
Note: You are responsible for the shipping cost of returning the item. Please contact our customer service for a return address.
refund (if applicable)
Once your return has been received and inspected, we will email you a delivery notification. We will also notify you of the approval or denial of the refund.If you are approved, we will process your refund, usually within 5 business days Automatically issue a refund to your credit card or original form of payment.
Cancel
We accept order cancellations prior to product shipment or production. If the order is cancelled, you will receive a full refund. We cannot cancel an order if the product has already shipped.
Late or lost refunds (if applicable)
 
If you haven't received your refund, please check your bank account again first. Then contact your credit card company, it may take some time for your refund to be officially posted. Next contact your bank. It usually takes some processing time before a refund is issued.
 
If you have done all this and still have not received your refund, please contact us at goshopvipp@outlook.com
Exchange (if applicable)
We only replace defective or damaged items. If you need to exchange for the same item, please email to goshopvipp@outlook.com
shipping
To return your product, please contact us at goshopvipp@outlook.com
 
You will be responsible for the shipping costs of returning the item. Shipping charges are non-refundable. If you receive a refund, return shipping will be deducted from your refund.
 
Depending on where you live, the time it takes for your replacement product to reach you may vary.
 
We do not guarantee that we will receive your returned item.
 
The terms need to be explained:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.